What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You are welcome to ask any questions you have, and we will devote time to addressing them.
Examination, Diagnosis & Treatment
We will offer you a diagnosis and treatment options after evaluating your pet. Your veterinarian and you will collaborate to develop a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet-Care Philosophy
We are pleased to help pet owners in Torrance. We are committed to delivering cutting-edge veterinary treatment to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Torrance pets.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Prior to treating your pet, we will offer a reasonable estimate of the cost of our services. Unforeseen situations, on the other hand, may happen and have an influence on your ultimate cost.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or postpone an appointment, please notify us as soon as possible, so we can offer the available time in our calendar to other customers.
- What types of animals do you treat?
We take care of all small mammals, including domestic pets such as cats, dogs, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
A deposit is required ahead for additional hospitalization, diagnostics, or surgery, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit. We recommend the following pet insurance providers:
Pet Owner Resources
Here are some helpful links for your pet's health.
